Digital Case provides one single view of all complaint communications, consolidating and automatically categorizing all dispute details. Aimie absorbs each new customer interaction, increasing accuracy on account identification and the types of complaints, and also suggests the best tactic of resolution with recommended response templates.
With real-time visibility, finance, sales, and customer services can interact and share information with colleagues and customers.
Aimie continuously learns from historical customer data and from each new interaction, monitoring and reporting on the quality of the resolution process to ensure service of level agreements (SLAs) are met, and preventing future sales being lost or delayed due to long-running issues or customer accounts being locked.
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Gain a 360-degree view of customer payment behavior
Improve collection efficiency and reduce employees’ workload
Enhance collaboration between sales, finance and delivery
Boost cashflow, improve working capital, and reduce bad debt
Increase customer satisfaction by resolving disputes faster
Gain control and visibility of the Order-to-Cash process
SIDETRADE’S AI CASH COLLECTION SOFTWARE
Sidetrade’s Augmented Cash platform helps companies to increase revenue, protect profitability, drive a cash culture and optimize working capital.
With this crucial accounts receivable software underpinned by Sidetrade’s award-winning AI technology, Aimie, you can count on reliable, informed accounts receivable automation leveraging data-driven insights.
Drive success in your Order-to-Cash process with real-time dashboards and data visualization to spot opportunities, proactively combat challenges before they arise, and share your financial successes with sales and customer services.
Sidetrade’s accounts receivable software is used by large and medium enterprises globally. They are united in a desire to secure cash flow, streamline their Order-to-Cash processes and improve working capital leveraging cutting-edge AI cash collection and accounts receivable automation.
